DIAL AND MOVE KENYA

"Seamless Moves, Happy Lives"

0747 500 505 | 0729 588 291 | www.dialandmovekenya.co.ke

Best & Affordable Movers in Muthaiga, Westlands, Lavington & Karen — Home, Office, Villa, Apartment & Storage Solutions

Moving home or relocating your business in Nairobi is one of the biggest logistical challenges a resident or company will face. Whether you are shifting a villa in Karen, an apartment in Westlands, a townhouse in Lavington, or a corporate office in Muthaiga, the stakes are high — valuable property, time-sensitive schedules, and the emotional weight of starting fresh in a new space.

Nairobi's four most sought-after residential and commercial corridors — Muthaiga, Westlands, Lavington, and Karen — each present unique moving challenges. The leafy, gated estates of Karen require careful navigation of long driveways and mature gardens. The high-rise towers of Westlands demand expert elevator coordination and building permit management. Lavington's mixed-density neighbourhoods call for flexible fleet options, while Muthaiga's prestigious homes and diplomatic residences require absolute discretion, punctuality, and white-glove handling.

Since 2015, Dial and Move Kenya has been the trusted moving partner for thousands of households, corporations, and institutions across Nairobi and beyond. With over 11 years of experience, a professional in-house crew, purpose-built fleet, and an unbroken commitment to care and reliability, we are the movers Nairobi trusts — and the movers you should call next.

This comprehensive guide explains everything you need to know about planning your move in these four premier neighbourhoods, what to look for in a professional moving company, realistic pricing, and exactly how Dial and Move Kenya delivers a stress-free experience from first call to final placement.

1. Why Location Matters: Moving in Muthaiga, Westlands, Lavington & Karen

Muthaiga — Nairobi's Most Prestigious Address

Muthaiga stands as one of Nairobi's oldest and most exclusive residential zones. Home to senior diplomats, heads of government agencies, and top-tier business executives, the neighbourhood demands a level of service that goes beyond mere transportation. Moves here often involve antique furniture, fine art, grand pianos, custom-built cabinetry, and high-value wine collections. Security is paramount — residents expect vetted, uniformed movers who respect privacy and operate with minimal disruption to neighbours.

Dial and Move Kenya has successfully completed moves for institutional clients in the Muthaiga zone, including government-linked bodies and development organisations. Our crew understands the protocol: on-time arrival, discreet uniforms, silent operation, and zero tolerance for damage.

Westlands — The Urban Hub of Commerce and High-Rise Living

Westlands is Nairobi's fastest-growing commercial and residential district. The area hosts dozens of apartment complexes, serviced residences, corporate towers, and upscale retail plazas. Moving in Westlands means coordinating with building management, booking service lifts, adhering to strict move-in time windows, and navigating heavy traffic on Waiyaki Way and Chiromo Road.

Our team is trained to handle the specific requirements of Westlands high-rise moves. We carry the right trolleys, moving blankets, and furniture disassembly tools for navigating narrow corridors and service lifts without a scratch. We liaise directly with estate management teams so you never have to deal with permit stress.

Lavington — The Family Neighbourhood with Character

Lavington is one of Nairobi's most liveable neighbourhoods — tree-lined streets, good schools, family homes ranging from bungalows to multi-storey maisonettes, and proximity to Westlands and the CBD. The diversity of property types — old colonial bungalows, modern townhouses, and gated apartment blocks — means moving crews need flexibility and experience handling a wide range of property configurations.

Dial and Move Kenya has extensive experience in Lavington, having assisted families, expatriates, and professionals on the move throughout the area. Our crews are familiar with the estate management protocols and parking constraints unique to this neighbourhood. We handle everything from single-bedroom apartment clearances to full five-bedroom house moves with swimming pool furniture and garden sets included.

Karen — Nairobi's Garden Suburb

Karen is Nairobi's ultimate garden suburb — vast plots, colonial and contemporary architecture, mature indigenous trees, and a community character that rewards peaceful living. Moving in Karen presents distinct challenges: long access roads, low overhanging branches, wide garden furniture, agricultural-grade sheds and outbuildings, and equestrian or farming equipment in some properties.

Moves in Karen also tend to involve high-value items — imported kitchen fittings, billiard tables, outdoor sculptures, teak patio sets, and custom wardrobes. Dial and Move Kenya sends appropriately sized vehicles and experienced crew leaders for Karen moves, ensuring every item is padded, wrapped, and transported with the care it deserves.

2. Our Moving Services — Everything You Need, All Under One Roof

Residential House Moves — Apartments, Townhouses & Bungalows

Whether you are moving from a studio apartment in Westlands to a three-bedroom house in Lavington, or transitioning a full family home in Muthaiga to a villa in Karen, Dial and Move Kenya provides a complete residential moving service. We handle the full process: pre-move survey, professional packing, secure loading, transportation, offloading, placement, and unpacking if required.

Our residential move process begins with a free site survey where our team leader walks through your home, catalogues all items, identifies specialty items needing custom handling, and prepares an accurate quote. We then assign the appropriate vehicle size, crew number, and packing materials for your specific move.

• Studio and 1-bedroom apartment moves: 1 lorry, 3-man crew, 2–4 hours typical duration

• 2–3 bedroom house/apartment moves: 1–2 lorries, 4–5 crew, 4–7 hours typical duration

• 4–5 bedroom house moves: 2 lorries, 6–8 crew, full day

• Villa or estate moves: 2–3 lorries, 8–12 crew, 1–2 days

Villa & Large Estate Moves

Villas and large estates — particularly common in Karen, Runda, and parts of Muthaiga — present a unique scale of move. High-value pieces including antique furniture, chandeliers, grand pianos, wine racks, and custom-built shelving require specialist handling. Our team includes trained furniture carpenters who can safely disassemble and reassemble complex furniture systems on site.

All villa moves by Dial and Move Kenya are assigned a dedicated Move Coordinator who oversees logistics end-to-end, communicates with the client throughout the day, and ensures every item reaches its destination in the same condition it left.

Office & Corporate Relocations

Office relocations are a different discipline from residential moves. Minimising downtime, protecting IT infrastructure, managing confidential files, and maintaining chain of custody for equipment are all mission-critical concerns. Dial and Move Kenya has completed corporate relocations for some of Kenya's most prominent institutions.

Our office move service includes: IT equipment tagging and coordinated transport, cable management and server room dismantling support, file box labelling system, furniture disassembly and reassembly, after-hours and weekend moves to eliminate business disruption, and full post-move placement and reconnection support.

Professional Packing Services

Packing is the stage of moving where most damage occurs — and where most clients underestimate how long the job takes. Dial and Move Kenya's packing teams use industry-standard materials: double-walled moving boxes, biodegradable bubble wrap, foam corner protectors, wardrobe boxes for hanging clothes, dish packs for crockery, and custom timber crating for artwork and antiques.

We offer three packing tiers: full-service packing (we pack everything), partial packing (we pack fragile and specialty items), and packing materials supply only (you pack, we supply the materials).

Secure Storage Solutions — Short-Term and Long-Term

Sometimes a move does not go cleanly from Point A to Point B. Your new house may not be ready. You may be relocating internationally and need your belongings held for months. You may be downsizing and need a secure offsite space for overflow furniture. Dial and Move Kenya operates a secure, dry, monitored storage facility serving clients across Nairobi.

• Short-term storage: minimum 1 week, ideal for bridging gaps between move-out and move-in dates

• Medium-term storage: 1–6 months, commonly used by expatriates on posting

• Long-term storage: 6 months and above, discounted rate structures available

• Corporate document and equipment storage: secure, climate-controlled options

All stored items are inventoried, labelled, and held in clean, dry conditions with 24-hour security. We offer flexible access arrangements for clients who need to retrieve items during the storage period.

Long-Distance & Upcountry Moves

Dial and Move Kenya serves clients moving to any destination across Kenya — Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Machakos, and beyond. Our long-haul fleet is GPS-tracked, and all long-distance moves include full packing and professional loading to ensure cargo integrity over Kenya's varied road conditions.

DSTV Installation & Additional Services

As an added convenience, Dial and Move Kenya offers DSTV dish mounting and alignment, making us a one-stop partner for your complete relocation. We also accept M-Pesa payments for all services, making transactions seamless for all clients.

3. Pricing Guide — Honest, Transparent, No Surprises

One of the most common frustrations clients experience with moving companies in Kenya is pricing ambiguity — verbal quotes that balloon on moving day, hidden fuel surcharges, or crew demanding additional payments. Dial and Move Kenya operates on a policy of total pricing transparency. Every quote is written, itemised, and confirmed before any work begins.

The tables below show indicative pricing based on move type and neighbourhood. Final quotes depend on a site survey, specific items, floor levels, packing requirements, and distance.

Residential Move Pricing (Nairobi — Muthaiga, Westlands, Lavington, Karen)

Move Type	Crew & Vehicle	Duration (Est.)	Price Range (KES)
Studio / 1-Bedroom Apartment	3 crew, 1 lorry	2–4 hours	7,000 – 15,000
2-Bedroom Apartment / House	4 crew, 1 lorry	4–6 hours	15,000 – 25,000
3-Bedroom House	5 crew, 1–2 lorries	5–8 hours	22,000 – 40,000
4-Bedroom House	6 crew, 2 lorries	Full day	38,000 – 60,000
5-Bedroom Villa / Estate	8–10 crew, 2–3 lorries	1–2 days	60,000 – 120,000

Office & Corporate Relocation Pricing

Office Size	Crew & Vehicle	Timeline	Price Range (KES)
Small office (1–10 staff)	4 crew, 1 lorry	4–6 hours	15,000 – 30,000
Medium office (10–30 staff)	6 crew, 2 lorries	Full day	35,000 – 70,000
Large office (30–80 staff)	8–12 crew, 3 lorries	1–2 days	70,000 – 150,000
Corporate HQ relocation	Custom crew & fleet	2–5 days	Custom quote

Packing Services Pricing

Packing Tier	Scope	Price Range (KES)
Packing Materials Only	Boxes, wrap & tape supplied	2,000 – 8,000
Partial Packing	Fragile & specialty items packed by our team	5,000 – 20,000
Full-Service Packing	We pack every item in your home/office	15,000 – 60,000

Storage Pricing

Storage Duration	Space / Load	Monthly Rate (KES)
Short-Term (1–4 weeks)	1-bedroom load	8,000 – 15,000/month
Medium-Term (1–6 months)	2–3 bedroom load	12,000 – 25,000/month
Long-Term (6+ months)	Full house load	From 18,000/month
Corporate / Document Storage	Palletised or racked	Custom quote

Long-Distance Move Pricing

Route (From Nairobi)	Move Size	Price Range (KES)
Nairobi → Mombasa	1–2 bedroom	35,000 – 60,000
Nairobi → Kisumu / Nakuru	1–2 bedroom	25,000 – 50,000
Nairobi → Eldoret / Thika	2–3 bedroom	30,000 – 55,000
Nairobi → Any county	Full house / villa	Custom quote

All prices are inclusive of fuel, labour, and basic transit protection. Additional services (full packing, specialty crating, extra crew, after-hours moves) are quoted separately. Payment is accepted via M-Pesa, bank transfer, or cash. We provide an official receipt for all transactions.

4. The Dial and Move Kenya Difference — Why We Are Nairobi's Preferred Movers

11 Years of Proven Service in Nairobi

Founded in 2015, Dial and Move Kenya has spent over a decade refining every aspect of the moving experience in Kenya. We have completed thousands of successful moves — from modest studio apartments to full diplomatic household relocations. Our experience means we have seen almost every moving challenge and developed proven solutions for each one.

Fully Trained, Background-Checked Crew

Every crew member at Dial and Move Kenya undergoes thorough training in furniture handling, packing techniques, manual lifting safety, and customer interaction. We conduct background checks on all staff before hiring, and our team wears branded uniforms so you always know exactly who is in your home. We do not subcontract moves to unverified casual labour.

Purpose-Built Fleet

Our fleet includes lorries of varying sizes — from smaller 1-tonne vehicles ideal for apartment moves to large 5-tonne lorries for villa and corporate relocations. All vehicles are maintained, clean, and equipped with proper load-securing gear including ratchet straps, moving blankets, and padded side panels.

Transparent Pricing — What You See Is What You Pay

We have zero tolerance for hidden charges. Your written quote covers everything agreed during the survey. If scope changes on moving day — additional items discovered, extra packing required — we discuss and agree any additional charges with you before proceeding. Our clients describe our pricing as fair, clear, and consistent.

Dedicated Move Coordinator for Every Job

Every Dial and Move Kenya client is assigned a named Move Coordinator who is your single point of contact from booking through to move completion. Your coordinator confirms details the day before your move, manages the crew on the day, and checks in post-move to ensure everything is in order.

Institutional Trust — Nairobi's Corporate Choice

Our corporate client roster reads like a who's who of Nairobi's public and private sector. Amref University, EPRA, Faulu Bank, SBM Bank, KIPS College, Helen Keller International, the East African Community, the Ministry of Sports, and Dimension Data are among the institutions that have entrusted us with their relocations. We also hold a three-year in-house contract with Design 40 (one of Nairobi's leading interior design firms) and a one-year contract with High Point Development Ltd, evidence of the deep trust professional organisations place in our service.

M-Pesa Payments — Convenient and Secure

We accept M-Pesa payments for all services, offering maximum convenience for individuals and businesses alike. Corporate clients may also pay via bank transfer. We provide official receipts and invoices for all transactions.

5. Neighbourhood-Specific Moving Tips

Moving in Muthaiga

• Book at least 2 weeks in advance — estate management may require advance notice for contractors

• Ensure your Move Coordinator has the estate gate code or security contact in advance

• Request a wrapping service for antiques and artworks — do not pack these yourself

• Consider an after-hours move if discretion from neighbours is a priority

• Confirm parking zone with estate security before move day

Moving in Westlands

• Book the service lift with your building manager well in advance of move day

• Confirm the building's permitted move hours (many allow moves only 8am–5pm on weekdays)

• Alert your Move Coordinator about any height restrictions in the car park for lorry access

• Ensure lift dimensions are known so bulky furniture can be assessed for fit in advance

• Plan for Waiyaki Way traffic — schedule your move for early morning if possible

Moving in Lavington

• Map out the best lorry access route — some residential roads have narrow shoulders

• Communicate with neighbours about parking for the day — road congestion can be an issue

• For garden furniture or outdoor equipment, confirm whether the crew will need to pass through the main house or if there is side gate access

• Lavington estates often have strict visitor management — confirm your crew will be cleared at the gate before arrival

Moving in Karen

• Long driveways mean crews will walk further — factor this into your timeline

• Confirm if any garden features (low-hanging trees, water features, garden walls) could affect lorry positioning

• Karen roads can be rough and unmaintained on back roads — our lorries are rated for this terrain

• Allow extra time for Karen villas — the volume and weight of typical Karen home contents often surprises first-time movers

• If you have livestock or equestrian equipment, inform us in advance — we will send specialist handlers

6. What Our Clients Say — Real Reviews From Real Customers

Patricia W. — Lavington to Karen Villa Move

"Dial and Move Kenya were exceptional. They moved our entire five-bedroom home including a grand piano, a wine cellar, and outdoor garden furniture to our new Karen property without a single item damaged. The crew was polite, worked fast, and the Move Coordinator kept me updated throughout the day. I have used them twice now and would not consider anyone else."

David O. — Corporate Relocation, Westlands Office

"We relocated our 45-person office over a weekend and were back operational by Monday morning. The Dial and Move team worked Saturday and Sunday without complaint, properly tagged all our IT equipment, and had everything in the right department by end of Sunday. Professionally managed from start to finish."

Amina K. — Apartment Move, Muthaiga

"I was nervous about moving my antiques and imported furniture — they are irreplaceable. The Dial and Move crew handled every piece with incredible care. They wrapped everything individually and even built custom wooden crating for my most fragile items on-site. Zero damage. Highly recommend."

James M. — Long-Distance Move, Nairobi to Mombasa

"Moving from Nairobi to Mombasa is not easy — I had tried a smaller company before and arrived at the coast with broken furniture. Dial and Move Kenya packed everything professionally and the delivery was on time and intact. Every box was exactly where I expected it. Worth every shilling."

7. The Moving Process — Step by Step

Step 1: Contact and Free Quote

Call us on 0747 500 505 or 0729 588 291, email [email protected], or visit www.dialandmovekenya.co.ke. Describe your move — type, size, origin, destination, and preferred date. We will provide a preliminary quote immediately and schedule a free site survey if required.

Step 2: Free Site Survey

A senior crew leader visits your property to walk through your home or office, catalogue all items, assess access for our vehicles, identify specialty items, and confirm the final quote in writing. The survey is free and non-obligatory.

Step 3: Booking Confirmation

Once you confirm the quote, we issue a written booking confirmation with your move date, crew details, vehicle assignment, and itemised pricing. You will receive your Move Coordinator's direct contact number at this stage.

Step 4: Packing (If Required)

Our packing team arrives on the agreed packing date — typically the day before your move — and professionally packs all designated items. We label every box with contents and destination room, making unpacking effortless.

Step 5: Moving Day

Our crew arrives on time. The Move Coordinator manages the full operation — loading sequence, furniture protection, vehicle packing, and departure coordination. You receive a loading checklist to sign off before the vehicle departs.

Step 6: Delivery and Placement

At your destination, our crew offloads all items under the supervision of the Move Coordinator. Furniture is placed exactly where you want it. Beds are reassembled, wardrobes are reinstalled, and kitchen appliances are positioned. We remove all packing debris and do a final walkthrough with you.

Step 7: Post-Move Check-In

Your Move Coordinator calls you 24 hours after the move to confirm all is well and address any concerns. We take post-move satisfaction seriously — if anything is not right, we will make it right.

8. Frequently Asked Questions (FAQs)

Q: How early should I book my move?

We recommend booking at least 2 weeks in advance, particularly for end-of-month moves (the busiest period in Nairobi's rental market) and for large villa or corporate relocations. Same-week bookings may be possible for smaller moves depending on availability.

Q: Do you move on weekends and public holidays?

Yes. We operate seven days a week, including public holidays. Weekend and after-hours moves are available, though these may carry a small premium surcharge. Many corporate clients prefer weekend moves to avoid business disruption — we are experienced in overnight and weekend corporate relocations.

Q: What happens if an item is damaged during the move?

Dial and Move Kenya takes every precaution to prevent damage, including wrapping all furniture, using padded vehicles, and employing proper lifting technique. In the rare event that damage occurs, we document it immediately, notify you on the day, and work with you to reach a fair resolution. We do not hide damage or deflect responsibility.

Q: Can I get storage while waiting for my new house to be ready?

Absolutely. Storage bridge solutions are one of our most popular offerings. We move your items to our secure storage facility, hold them for the agreed period, and then deliver to your new address when you are ready. This is common for clients buying off-plan properties or awaiting international relocations.

Q: Do you provide packing boxes and materials?

Yes. We supply all packing materials including double-walled moving boxes, bubble wrap, foam sheets, dish packs, wardrobe boxes, and timber crates for high-value items. Materials are charged at cost with no markup — we want you to use the right materials without worrying about cost.

Q: Can you move a grand piano or other specialty items?

Yes. We handle grand pianos, billiard tables, safes, wine cellars, aquariums, and other specialty items. These require advance notice so we can assign the appropriate specialist crew and equipment. Please inform us during your survey so we can plan accordingly.

Q: How do you handle IT equipment during office moves?

All IT equipment is labelled with numbered tags before removal. Cables are photographed in situ for reference during reconnection. Servers and network switches are transported in padded, dedicated containers. We work alongside your IT team and follow their protocol — or follow ours if you prefer us to manage IT logistics independently.

Q: Do you offer corporate relocation packages?

Yes. We offer a structured Corporate Relocation Subscription with four tiers (Bronze, Silver, Gold, and Platinum) designed for companies that require recurring moving, storage, and logistics support throughout the year. Contact our sales team at [email protected] for full details on our corporate packages.

Q: What areas do you serve beyond Muthaiga, Westlands, Lavington, and Karen?

We serve all of Nairobi's neighbourhoods including Runda, Gigiri, Spring Valley, Kilimani, Kileleshwa, Hurlingham, Parklands, Ridgeways, Kitisuru, South B, South C, Langata, and all estates and gated communities across the city. We also serve long-distance destinations across Kenya.

Q: Is payment required upfront?

A deposit is required to confirm your booking. The balance is due upon completion of the move. We do not require full payment upfront and will never request payment before services are rendered. We accept M-Pesa, bank transfer, or cash, and provide an official receipt.

9. Top 10 Tips for a Smooth Move in Nairobi

1. Book early, especially for end-of-month dates — the last week of every month is peak season in Nairobi's rental market. Book at least two weeks ahead for a smooth experience.

2. Declutter before packing — the fewer items you move, the faster and cheaper your move. Sell, donate, or dispose of items you no longer need before your packing crew arrives.

3. Label boxes clearly — write both the contents and the destination room on every box. This simple step saves hours during unpacking.

4. Pack an essentials bag — keep a separate bag with the items you will need on your first night: toiletries, phone charger, change of clothes, kettle, mugs, and key documents.

5. Update your address early — notify your landlord, bank, insurer, employer, and utility companies of your new address before moving day, not after.

6. Take photos of your old home before leaving — document the condition of the property (especially for rental tenants) to support deposit recovery.

7. Confirm access at your new property — ensure the gate code, caretaker contact, service lift booking, and parking arrangement are confirmed before your crew arrives.

8. Protect fragile items yourself if you are packing independently — never pack glasses, ceramics, or electronics without adequate padding. A broken item costs more to replace than the packing material would have cost.

9. Be present on moving day — or designate a trusted person to be your representative at both origin and destination. Do not leave the crew unsupervised, and do a walkthrough before and after.

10. Confirm your quote in writing — never accept a verbal-only quote from any moving company. Insist on a written, itemised quotation before signing anything or paying a deposit.

10. Get a Free Quote Today — Book Nairobi's Most Trusted Movers

Your move in Muthaiga, Westlands, Lavington, or Karen deserves a team that treats it as seriously as you do. Whether you are moving a single apartment, a full family villa, a corporate headquarters, or anything in between — Dial and Move Kenya is ready.

We have been doing this since 2015. We know Nairobi's neighbourhoods, its buildings, its traffic, and its quirks. We have moved institutions, executives, families, and first-time renters. And we have done it with the same care, professionalism, and commitment to getting it right every single time.

📞 CONTACT DIAL AND MOVE KENYA TODAY

Phone: 0747 500 505 | 0729 588 291 | 0726 148 038

Email: [email protected] | [email protected]

Website: www.dialandmovekenya.co.ke | www.affordablemovers.co.ke

Address: Muthaiga Business Square (Pangani), Nairobi

"Seamless Moves, Happy Lives"

Free quotes available 7 days a week. Site surveys at no charge. M-Pesa accepted. Serving all Nairobi neighbourhoods and long-distance destinations across Kenya.