Affordable Moving and Storage Solutions Nairobi, Kenya

Affordable Moving and Storage Solutions

DIAL AND MOVE KENYA: The Ultimate Guide to Professional Moving & Storage Services in Nairobi and Across Kenya

Published on: www.affordablemovers.co.ke | By Buddy Charles Mutwiri for Dial and Move Kenya

Dial and Move Kenya – Nairobi's most trusted and affordable movers. Professional house moving, office relocation, secure storage, and packing services from KES 5,000. Serving all 47 counties. Call 0747 500 505 or 0729 588 291. Free quote in 30 minutes.

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Dial and Move Kenya – Nairobi's #1 Affordable Movers, Office Relocation & Secure Storage Services (2025 Complete Guide)

Introduction: Why Your Choice of Mover Defines Your Moving Experience

Moving is one of the most significant transitions in a person's life. Whether you are relocating your family to a new home, moving your business to a larger office, or simply need a safe place to store your belongings during a renovation or gap between leases — the moving company you choose will determine whether this experience is smooth, memorable, and stress-free, or chaotic, expensive, and deeply regrettable.

Kenya's moving industry has grown tremendously over the last decade. Nairobi alone sees thousands of residential and commercial relocations every single month, driven by rapid urbanisation, the expansion of satellite towns, corporate growth, and a rising middle class that increasingly demands professional standards of service. Unfortunately, this growth has also attracted an alarming number of unscrupulous operators — men with borrowed trucks, no training, no insurance, and no accountability — who offer suspiciously cheap quotes and deliver damaged goods, hidden charges, or in the worst cases, disappear with deposits entirely.

This is the reality that Dial and Move Kenya was built to change.

Since 2015, we have been Kenya's most trusted and affordable moving and storage company, delivering professional, insured, and transparent relocation services to over 10,000 satisfied clients — from a single-room bedsitter in Kayole to a 5-bedroom mansion in Runda, from a 3-person startup office in Westlands to a 40-person multinational corporation in Upper Hill. Our 4.9-star Google rating, earned from over 847 verified client reviews, is not an accident. It is the result of a decade of consistent excellence, honest pricing, and a team that genuinely cares about every single move it handles.

In this comprehensive 2025 guide, we will walk you through everything you need to know about professional moving and storage services in Kenya — how they work, how much they cost, what questions to ask before booking, how to prepare for your move, and why thousands of Kenyans choose Dial and Move Kenya every year. By the end of this article, you will have all the information you need to make a confident, informed decision about your next move.

📞 Ready to book? Call or WhatsApp: 0747 500 505 | 0729 588 291 ✉️ Email: [email protected] | [email protected] 🌐 Website: www.dialamover.co.ke

Who Is Dial and Move Kenya? Our Story, Mission & Values

Dial and Move Kenya was founded in Nairobi in 2015 with a bold but simple conviction: that every Kenyan — regardless of budget, location, or the size of their move — deserves access to professional, reliable, and affordable moving and storage services.

What began as a small, dedicated team of moving professionals operating out of Nairobi has grown into one of Kenya's most recognised moving brands. Today, we operate with a fleet of modern, GPS-tracked trucks in multiple sizes (1-ton, 3-ton, 5-ton, 7-ton, 10-ton, and 14-ton), a team of over 50 trained and vetted staff, offices in Nairobi and Meru, and a service footprint that covers all 47 counties of Kenya plus international routes across East Africa.

Our growth has been driven entirely by client referrals and repeat business — which tells you everything you need to know about the quality of service we deliver. When people move with Dial and Move Kenya, they tell their friends, colleagues, and family. That word-of-mouth reputation is our most valued asset, and we protect it fiercely on every single job.

Our Mission: To make professional, stress-free moving and storage accessible and affordable for every Kenyan.

Our Values:

Integrity — We say what we mean and do what we say. No hidden fees. No false promises.
Care — We treat every client's belongings as if they were our own.
Excellence — We hold ourselves to the highest standards of professionalism on every move.
Transparency — Clear pricing, clear communication, and clear accountability from start to finish.
Reliability — When we commit to a moving date and time, we honour it — no excuses.

Our Track Record:

10,000+ successful moves completed since 2015
4.9-star Google rating from 847+ verified reviews
Coverage across all 47 counties of Kenya
International moves to Uganda, Tanzania, Rwanda, and Ethiopia
Trusted by embassies, NGOs, multinationals, government agencies, hospitals, schools, and thousands of Kenyan families

Our Complete Range of Moving & Storage Services in Kenya

Dial and Move Kenya offers the most comprehensive suite of moving and storage solutions in Kenya. Every service is tailored to your specific needs, timeline, and budget — because we understand that no two moves are alike.

1. Residential House Moving Services in Nairobi & Kenya

Our residential moving service is the backbone of our business and the service we are most well-known for. We handle house moves of every size — from a single-room bedsitter in Kayole to a sprawling 6-bedroom villa in Runda or Karen. Whether you are moving across the same estate, to the other side of Nairobi, or to a completely different county, our team delivers the same standard of care, speed, and professionalism.

Here is what our full residential moving service includes as standard:

Free pre-move survey (in person or via video call) to assess the volume of your items and provide an accurate written quotation
Right-sized truck allocation — we match the truck size to your volume so you never overpay for unused space
Professional furniture wrapping using moving blankets, stretch wrap, and bubble wrap for all upholstered, fragile, and polished items
Full furniture disassembly of beds, wardrobes, dining tables, TV stands, shelving units, and any other flat-pack or modular furniture
Careful loading and securing of all items inside the truck using straps and padding to prevent movement during transit
Transport to your new home with a professional, experienced driver on a GPS-tracked vehicle
Unloading and placement of all items in your new home according to your instructions
Furniture reassembly — every piece of furniture that was disassembled is reassembled at the destination at no extra charge
Basic debris clearance — removal of packing materials used by our team

We serve every estate, suburb, and neighbourhood in Nairobi, including Karen, Westlands, Kilimani, Kileleshwa, Lavington, Runda, Muthaiga, Spring Valley, Gigiri, Rosslyn, Parklands, Upper Hill, South C, South B, Langata, Rongai, Eastleigh, Embakasi, Kasarani, Roysambu, Ruaka, Dagoretti, Loresho, Ridgeways, Kitisuru, Hurlingham, Nairobi CBD, and all surrounding areas including Ruiru, Juja, Thika, Ngong, Athi River, Kitengela, and Kikuyu.

2. Office & Corporate Relocation Services in Nairobi

Business moves demand an entirely different level of planning, coordination, and execution. Every hour of downtime costs money, and every misplaced server, damaged workstation, or lost filing cabinet represents a direct operational risk. At Dial and Move Kenya, we have invested heavily in developing a corporate relocation service that minimises disruption, protects sensitive equipment and data, and gets your business back up and running as quickly as possible.

Our corporate relocation service includes:

Dedicated project manager assigned to your move from planning to completion
Detailed floor plan and labelling system — every desk, workstation, filing cabinet, and piece of equipment is tagged and mapped to its new location before moving day
IT infrastructure handling — we work alongside your IT team to safely disconnect, pack, transport, and reconnect computers, servers, monitors, printers, and networking equipment
Weekend and overnight moving options — we routinely complete office moves over Friday night through Sunday so your team walks into a fully set-up office on Monday morning
Confidential document handling — locked filing cabinets are moved sealed, and document shredding services can be arranged for items not being relocated
Multi-floor and multi-building moves — we coordinate building management, lift bookings, loading bay access, and parking for our trucks at both ends
Post-move setup — furniture arrangement, cable management coordination, and removal of all packing materials

We have successfully completed corporate relocations for multinational corporations, international NGOs, Kenyan government agencies, embassies, banks, hospitals, law firms, schools, manufacturing companies, and small businesses. No move is too complex.

3. Secure Storage Solutions in Nairobi

Life does not always move in a straight line. Sometimes you need a safe, reliable place to store your belongings — between moves, during home renovations, while abroad, during a business transition, or as part of your inventory management strategy. Dial and Move Kenya operates professional, secure storage facilities in Nairobi that give you the peace of mind your belongings are safe for as long as you need.

Our storage facilities feature:

24/7 CCTV surveillance with recorded footage retained for 30 days
24/7 manned security guards on-site at all times
Individually padlocked storage units — only you and authorised personnel can access your unit
Restricted entry access control — no unauthorised persons on the premises
Fire detection and suppression systems throughout the facility
Moisture and humidity control to prevent damage to furniture, electronics, and documents
Pest control and regular facility maintenance
Periodic inventory check reports available on request
Insurance options for stored items

Storage units are available in multiple sizes — from a small locker (2m²) for personal items and boxes, to full warehouse bays (50m²+) for business inventory, equipment, or large volumes of household goods. We offer flexible monthly contracts with no long lock-in periods.

You can move directly into storage from your old property — our trucks collect your items, deliver them to the storage facility, and return them to your new address when you are ready. This seamless service eliminates the need to arrange multiple vehicles or trips.

4. Professional Packing & Unpacking Services

Improper packing is the single biggest cause of damage during any move. This is not an opinion — it is a fact confirmed by years of claims data across the moving industry worldwide. The way an item is packed determines how it survives transit, not how carefully it is handled by the loaders. Our professional packing service eliminates this risk entirely.

Our packing team uses the correct materials and techniques for every category of item:

Electronics (TVs, monitors, computers, appliances): Custom foam inserts, anti-static wrap, original box replicas where originals are unavailable, moisture-resistant outer packaging
Crockery and glassware: Individual cell-wrap per item, foam layering between items, double-wall boxes marked FRAGILE, upright positioning
Artwork and mirrors: Corner protectors, acid-free tissue, rigid board sandwiching, custom crating for extremely valuable pieces
Clothing: Wardrobe boxes for hanging clothes (no folding, no creasing), sealed bags for folded items
Books and documents: Standard double-wall boxes, carefully weighted to avoid overpacking
Furniture: Stretch wrap for polished surfaces, moving blankets for upholstered items, edge protectors for corners

Every box is labelled clearly with its contents and destination room. We create a written inventory of all packed items so nothing gets lost. We also offer a full unpacking service at your new home or office — we unpack every box, place items in your preferred locations, and remove all packing materials so you can start enjoying your new space immediately.

5. Long-Distance Moving Services Across Kenya & East Africa

We provide reliable, GPS-tracked long-distance moving services across all 47 counties of Kenya and internationally across East Africa. Whether you are moving from Nairobi to Mombasa, Kisumu to Nakuru, Eldoret to Nyeri, or relocating internationally to Kampala, Dar es Salaam, or Kigali — our experienced long-haul drivers and well-maintained trucks will get your belongings there safely and on schedule.

Our long-distance service includes all the same standards as our Nairobi service — professional packing, furniture wrapping, disassembly and reassembly, GPS tracking, and goods-in-transit insurance — with the addition of regular client updates throughout the journey and careful border documentation for international moves.

6. Specialty Item Moving (Pianos, Safes, Gym Equipment & More)

Some items require capabilities that go beyond standard moving. Dial and Move Kenya has invested in specialist equipment and training specifically for high-value, oversized, or uniquely challenging items:

Grand and upright pianos — custom piano dollies, piano boards, stair-climbing equipment, and experienced piano movers who understand instrument vulnerability
Pool tables — professional disassembly, felt protection, precision reassembly and levelling
Large safes — heavy-duty trolleys, floor protection, calculated weight distribution on vehicles
Home and commercial gym equipment — treadmills, weight racks, cable machines, and commercial gym setups
Fine art and antiques — museum-standard crating, climate-controlled transport options, white-glove handling
Industrial machinery and equipment — rigging, craning, and heavy haulage capabilities for commercial clients

If you have an item that other movers have refused or quoted excessively for, call us. We very likely have the solution.

7. Packing Materials for Sale in Nairobi & Meru

For clients who prefer to do their own packing, we supply the same professional-grade materials our own teams use. Available from our Nairobi and Meru offices, with delivery options:

Double-wall cardboard boxes — various sizes, from KES 500 each
Bubble wrap rolls (500mm and 1000mm wide) — per metre or per roll
Stretch wrap / shrink wrap — for furniture and appliances
Foam sheets — various thicknesses for fragile items
Wardrobe boxes (with hanging rails) — for clothing relocation
80-Litre heavy-duty plastic crates — KES 4,500 each (reusable, crush-resistant, stackable)
Packing tape and dispensers
Marker pens and labels

Call 0747 500 505 to order and arrange delivery or collection.

Moving & Storage Prices in Kenya 2025 — Transparent, Competitive & Honest

One of the most common complaints Kenyans have about movers is pricing — specifically, the gap between the quote given over the phone and the amount demanded on moving day. Hidden charges for stairs, extra distance, additional items, or simply "it took longer than expected" are depressingly common in Kenya's informal moving sector.

At Dial and Move Kenya, we operate on a strict no-surprises pricing policy. The figure in your written quotation is the figure you pay — full stop. Our quotes are prepared after a proper assessment of your move (in person or via video), and every included service is listed line by line. If you add services after booking, those are quoted separately and approved by you before we proceed.

Below are our current 2025 price guides. These are estimates — your exact quote depends on the specific volume of your items, floor levels, distance, and required services.

House Moving Prices in Nairobi (2025)

Move Type	Description	Price Range	Truck Size
Bedsitter / Studio	1 room, basic furniture	KES 5,000 – 8,000	1-Ton
1-Bedroom Apartment	Living room + bedroom + kitchen	KES 8,000 – 15,000	1–3 Ton
2-Bedroom Apartment	Medium volume, standard furniture	KES 15,000 – 25,000	3-Ton
3-Bedroom House	Larger volume, multiple rooms	KES 25,000 – 45,000	5–7 Ton
4-Bedroom House	Large home with garden furniture	KES 40,000 – 65,000	7–10 Ton
5+ Bedroom Mansion	Full estate, premium items	KES 60,000 – 120,000+	14 Ton+

Office Moving Prices in Nairobi (2025)

Office Size	Description	Price Range	Notes
Small Office (1–5 staff)	Desks, chairs, filing cabinets	KES 15,000 – 25,000	Weekend available
Medium Office (6–20 staff)	Workstations, servers, meeting room	KES 25,000 – 60,000	Overnight option
Large Office (21–50 staff)	Full floor, IT infrastructure	KES 60,000 – 120,000	Project managed
Corporate / Multi-Floor	Full building, phased relocation	Custom Quote	Dedicated PM

Secure Storage Unit Prices (Monthly Rates)

Unit Size	Best For	Monthly Rate	Minimum Period
Small Locker (2m²)	Personal items, boxes	KES 3,500/month	1 Month
Medium Unit (5m²)	1-bedroom worth of furniture	KES 7,500/month	1 Month
Standard Unit (10m²)	2–3 bedroom contents	KES 14,000/month	1 Month
Large Unit (20m²)	Full house or business stock	KES 25,000/month	1 Month
Warehouse Bay (50m²+)	Commercial/industrial use	Custom Quote	3 Months

Long-Distance Moving Prices from Nairobi (2025)

Route	1-Bedroom	3-Bedroom	5-Bedroom
Nairobi → Mombasa	KES 22,000	KES 48,000	KES 95,000
Nairobi → Kisumu	KES 20,000	KES 44,000	KES 85,000
Nairobi → Nakuru	KES 14,000	KES 30,000	KES 58,000
Nairobi → Eldoret	KES 18,000	KES 40,000	KES 78,000
Nairobi → Meru	KES 16,000	KES 35,000	KES 70,000
Nairobi → Kampala, Uganda	KES 55,000	KES 110,000	KES 180,000

💡 Get your exact quote free in 30 minutes: Call 0747 500 505 | WhatsApp 0729 588 291 | Email [email protected] | Visit www.dialamover.co.ke

Why Over 10,000 Kenyans Choose Dial and Move Kenya

There are hundreds of companies advertising moving services in Kenya. Here is why our clients choose us — and keep coming back:

✅ 10+ Years of Proven Experience We have been doing this since 2015. Over a decade of moves across Nairobi and Kenya has made us experts at handling every type of challenge — awkward buildings, fragile items, last-minute changes, difficult access, and everything in between. Experience is not just about years; it is about the thousands of problems encountered and solved, the systems refined, and the standards developed over time.

✅ Fully Licensed, Registered & Insured Dial and Move Kenya is a fully registered Kenyan business with KRA compliance, a physical office, and comprehensive goods-in-transit insurance on every single move. You are protected from the moment our team begins loading to the moment the last item is placed in your new home or office.

✅ Transparent Pricing — Zero Hidden Fees Your written quotation is your final price. We do not add charges on moving day for stairs, extra time, traffic, or any other reason not included in your original quote. What you see is what you pay.

✅ Trained, Uniformed & Vetted Staff Every member of our team goes through a rigorous training programme covering safe item handling, furniture wrapping techniques, customer care, and professional conduct. All staff are background-checked and wear branded uniforms so you always know who is in your home.

✅ Modern, GPS-Tracked Fleet Our trucks are regularly serviced, fully maintained, and GPS-tracked — which means you can follow your belongings in real time and we can respond immediately if anything goes wrong on the road.

✅ On-Time Performance — 97% Punctuality Rate We arrive when we say we will. Moving days are stressful enough without waiting for a truck that shows up three hours late or not at all. Our 97% on-time delivery rate is something we are intensely proud of.

✅ Nationwide Coverage From Mandera to Mombasa, Kisumu to Garissa, Naivasha to Nyeri — we move across every part of Kenya, including international routes to Uganda, Tanzania, Rwanda, and Ethiopia.

✅ Easy Booking & Fast Communication Get a quote via WhatsApp, phone, or email. We respond to all enquiries within 30 minutes during working hours. Pay via M-Pesa, bank transfer, or cash. Track your move via GPS updates. Post-move support is available if anything needs to be addressed after delivery.

Case Studies — Real Moves, Real Results

Case Study 1 — 4-Bedroom Family Home: Kilimani to Lavington

Client: The Kamau Family | Move Type: Residential, 4-Bedroom | Total Cost: KES 52,000 | Duration: 1 Day | Rating: ⭐⭐⭐⭐⭐

The Kamau family needed to relocate their entire 4-bedroom home in Kilimani to a newly purchased property in Lavington. The move included a grand piano, an extensive wine rack, antique dining furniture, a full home gym, and a large garden furniture set — in addition to the standard household contents. Several items required specialist handling and two required partial disassembly to navigate narrow corridors.

Our team conducted a pre-move survey four days before moving day. Based on the survey, we allocated a crew of 8 professionals, a 10-ton truck, and specialist piano rigging equipment. The team arrived at 7:00am. By 6:30pm the same day, every item had been loaded, transported, unloaded, reassembled, and placed in the new Lavington property — the grand piano in the music room, the gym equipment in the garage gym, and the antique furniture arranged exactly as the client specified.

"I genuinely did not think it was possible to move our entire house in one day with items as complicated as ours. The team was meticulous, fast, and completely professional. Not a single scratch on anything — including the grand piano. Absolutely exceptional." — James K., Lavington, Nairobi

Case Study 2 — Corporate Office: 35-Staff NGO from Westlands to Upper Hill

Client: International NGO (Nairobi Office) | Move Type: Corporate Relocation | Total Cost: KES 95,000 | Duration: 1 Weekend | Operational Downtime: Zero

A leading international NGO with offices in Westlands required a complete relocation to a new premises in Upper Hill — over a single weekend to ensure zero disruption to their Monday morning operations. The move involved 35 staff workstations, multiple server racks, a large boardroom, a reception area, filing systems, and a kitchen.

Our project manager met with the client's HR director and IT team two weeks before the move to map out a detailed floor plan for the new office. Every desk, chair, filing cabinet, and piece of equipment was tagged with a numbered label corresponding to its new location. We deployed three trucks and a crew of 14, beginning at 6:00pm on Friday evening. By 4:00pm Sunday, the new Upper Hill office was fully furnished, all workstations were back in position, all filing cabinets were in place, and all packing materials had been removed. The IT team confirmed server connectivity by Sunday evening.

"Dial and Move turned what we feared would be an operational nightmare into a completely seamless transition. The level of coordination, professionalism, and sheer hard work from their team was world-class. Highly recommended for corporate moves." — HR Director, International NGO, Nairobi

Case Study 3 — Long-Distance Move: Nairobi to Mombasa (3-Bedroom)

Client: The Odhiambo Family | Move Type: Long-Distance, 3-Bedroom | Total Cost: KES 48,000 | Distance: 480 km | Delivery: Same Day

The Odhiambo family was relocating from their rented 3-bedroom apartment in South C, Nairobi, to a permanent home they had purchased in Nyali, Mombasa. The move included all household furniture, electronics (including three flat-screen TVs and a sound system), children's items, extensive kitchenware, and a large collection of framed artwork.

Our team arrived at the South C apartment at 7:00am on the moving day with a 7-ton truck and a crew of 6. All items were professionally packed, wrapped, and loaded by 11:00am. The truck departed Nairobi at 11:30am and arrived at the Nyali property at 3:45pm. By 7:00pm, all items had been unloaded, furniture reassembled, and the family was able to sleep in their new home that night.

"We were genuinely nervous about trusting everything we own on a 500km journey with a company we had not used before. Dial and Move gave us GPS updates throughout the trip and our belongings arrived in perfect condition — faster than we expected. We will never use another mover." — Grace O., Nyali, Mombasa

Case Study 4 — Emergency Same-Day Storage: Westlands Apartment

Client: Private Individual | Move Type: Emergency Storage | Total Cost: KES 14,000 (3 weeks storage) | Response Time: 2 Hours

A client called us at 9:15am in a state of panic. Their lease had ended that day and their new apartment was not ready for another three weeks. They had nowhere to take their belongings and were being pressured by the landlord to vacate immediately. The items included a full 2-bedroom apartment's worth of furniture, electronics, kitchenware, clothing, and personal effects.

We dispatched a truck and a crew of 4 to Westlands by 11:00am. By 1:45pm, every item had been inventoried, loaded, and delivered to our secure storage facility. Three weeks later, when the client's new apartment in Parklands was ready, we returned everything in exactly the same condition it had been stored. The client paid only for the storage period used.

"I called Dial and Move in a complete panic and they were absolutely calm, professional, and at my door within two hours. They saved me from an incredibly stressful situation and everything came back in perfect condition. I cannot recommend them enough." — F.A., Parklands, Nairobi

Case Study 5 — Multi-Phase Hospital Equipment Relocation: Nairobi to Nakuru

Client: Private Healthcare Group | Move Type: Specialist Corporate | Total Contract Value: KES 180,000 | Phases: 2 Weekends

A private healthcare group upgrading their Nakuru branch required the careful phased relocation of medical and administrative equipment from their Nairobi facility — including examination beds, diagnostic imaging equipment, laboratory furniture, filing systems, a reception counter, and complete IT infrastructure. The client required regulatory compliance documentation for all equipment movements.

Our project manager coordinated with the client's hospital administrator and biomedical engineering team over three weeks of planning. Phase One (Weekend 1) covered all administrative furniture, filing systems, and general office equipment. Phase Two (Weekend 2) covered all medical equipment, handled by a specialist crew with appropriate protective packaging and verified against medical equipment movement documentation. Zero damage across both phases. The Nakuru branch opened on schedule the following Monday.

"The level of planning and professionalism that Dial and Move brought to what was a genuinely complex and sensitive move was impressive. Their attention to our documentation requirements and the care taken with our medical equipment gave us complete confidence throughout." — Hospital Administrator, Private Healthcare Group

How to Choose a Moving Company in Kenya — 10 Questions Every Client Should Ask

Before you hand over your home or office to any moving company in Kenya, ask these ten questions. If the answers are vague, evasive, or unsatisfactory — walk away.

Are you a registered business? Ask to see a business registration certificate and KRA PIN. Fly-by-night operators have neither.
Do you carry goods-in-transit insurance? This is non-negotiable. Any legitimate mover can show you their insurance certificate.
Can you provide a written, itemised quotation? Never accept a verbal quote. A written quote is a commitment; a verbal quote is a guess that always goes up.
Do you conduct a pre-move survey? Accurate quotes require seeing your items. A company quoting without a survey is guessing — and guesses inflate on moving day.
Are your staff your own employees or subcontractors? Companies using unvetted day labourers have no control over quality or security.
What size and type of truck will you use? The truck must match your volume. Wrong size = double trips and double costs.
How do you handle fragile or high-value items? A professional mover has specific protocols, materials, and equipment for specialty items.
What is your damage policy? Get it in writing. How do they compensate for breakage? What is the claims process?
Can you provide verifiable references or reviews? Google reviews from real accounts are the most reliable indicator of consistent quality.
Do you have a physical office? A physical address means accountability. A WhatsApp number alone does not.

Dial and Move Kenya meets every one of these standards — and we are happy to demonstrate it before you book. Call 0747 500 505 and our team will answer every question openly and honestly.

How to Prepare for Your Move — The Dial and Move Kenya Complete Checklist

Ten years of professional moving has taught us that the most successful moves are the ones where the client is well-prepared. Here is our proven preparation checklist:

8 Weeks Before Moving Day:

Decide your exact moving date and book your mover as early as possible
Begin a systematic declutter — sell, donate, or dispose of anything you no longer need
Start researching movers and request written quotes from at least two companies
Notify your landlord in writing of your move-out date

4 Weeks Before Moving Day:

Confirm your booking with Dial and Move Kenya and receive written confirmation
Order packing materials — boxes, bubble wrap, tape, wardrobe boxes
Begin packing items you use rarely: books, seasonal clothing, décor items, extra kitchenware
Notify all relevant parties of your change of address: bank, employer, NHIF, NSSF, KRA, school, subscriptions

2 Weeks Before Moving Day:

Continue packing room by room, labelling every box clearly with contents and destination room
Arrange childcare and pet care for moving day
Confirm building access with both old and new landlords or building managers
Confirm parking space for the moving truck at both ends
Defrost your freezer and clear out your fridge

Moving Day:

Be present and accessible throughout the entire move
Do a systematic walkthrough of every room, cupboard, wardrobe, balcony, and store room before the truck leaves your old property
Check items off the inventory list as they are loaded and unloaded
Take meter readings (electricity, water) at both properties
Return keys and collect your deposit receipt from the old property

The Kenyan Moving Industry in 2025 — Trends, Insights & What to Expect

Kenya's moving and storage industry continues to evolve rapidly in 2025, shaped by urbanisation, economic shifts, changing work patterns, and rising consumer expectations.

Satellite Town Expansion: High property prices in Nairobi's inner suburbs have pushed many middle-class families to satellite towns — Ruiru, Thika, Athi River, Kitengela, Kikuyu, and Ngong. Dial and Move Kenya has seen a 40% increase in moves to and from these areas over the past two years, and we have expanded our service to match this demand.

Corporate Consolidation and Decentralisation: Post-pandemic hybrid work models continue to reshape corporate real estate. Many companies are downsizing their physical offices, creating demand for office furniture storage. Simultaneously, new companies establishing East African headquarters in Nairobi are fuelling demand for office fit-out and relocation services.

Short-Term Storage as a Lifestyle Service: Increasingly, Kenyans are using storage units not just as a transitional measure, but as an ongoing lifestyle and business tool — rotating seasonal items, decluttering their homes, or managing e-commerce inventory. Flexible monthly storage contracts are now one of our fastest-growing service lines.

Digital-First Client Expectations: Today's clients expect WhatsApp quotes, M-Pesa payments, GPS tracking, and digital receipts. Dial and Move Kenya has been ahead of this curve for years — our booking, communication, and payment processes are all optimised for the mobile-first Kenyan consumer.

Rising Demand for Transparency: Clients are increasingly sophisticated and do their research. Google reviews, detailed price tables, and verified testimonials now significantly influence the choice of mover. Companies that cannot demonstrate their credentials online are losing business to those that can.

20 Frequently Asked Questions About Moving & Storage in Kenya

FAQ 1: How much does house moving cost in Nairobi?

House moving in Nairobi costs between KES 5,000 for a bedsitter or single room and KES 120,000+ for a large 5-bedroom home. The price depends on four main factors: the volume of items, the distance between the origin and destination, the floor level (ground floor vs upper floor with or without a lift), and whether packing services are included. Call 0747 500 505 or WhatsApp 0729 588 291 for a free, no-obligation estimate within 30 minutes.

FAQ 2: How do I book a move with Dial and Move Kenya?

Booking is simple and takes less than 5 minutes. Call or WhatsApp us on 0747 500 505 or 0729 588 291, email us at [email protected] or [email protected], or visit www.dialamover.co.ke and complete our online quote form. We will arrange a pre-move assessment, provide a written quotation, and confirm your booking date once you approve the quote and pay a booking deposit.

FAQ 3: How far in advance should I book my move?

We recommend booking at least 2–3 weeks in advance for standard residential moves, and 4–6 weeks for large corporate or long-distance relocations. Weekend moves book out particularly quickly — sometimes 3–4 weeks ahead during peak periods such as January, August, and December. That said, we regularly accommodate urgent and same-day moves where our fleet capacity allows. Call us early in the day for the best chance of securing same-day service.

FAQ 4: Are my belongings insured during the move?

Yes. Every move carried out by Dial and Move Kenya is covered by goods-in-transit insurance. This means that in the unlikely event of damage, loss, or theft during transit, you are protected. We recommend disclosing high-value items — artwork, jewellery, electronics — during your pre-move survey so they can be appropriately accounted for. Additional all-risk insurance for extremely high-value items can be arranged upon request.

FAQ 5: Do you move furniture from upper-floor apartments without a lift?

Absolutely. Our teams are trained and physically capable of safely moving heavy and bulky furniture up and down multiple flights of stairs. We have successfully completed moves from as high as the 12th floor without lift access. Moves involving stairs or upper floors may attract a small staircase surcharge, which will always be clearly included in your written quotation — never as a surprise on moving day.

FAQ 6: What payment methods do you accept?

We accept M-Pesa (Paybill and Till Number), cash, and bank transfer. Corporate clients can arrange invoice-based payment with agreed terms. A booking deposit is required to confirm your moving date, with the balance payable on moving day before the truck departs your new property. We provide a receipt for all payments.

FAQ 7: Do you provide packing boxes and materials?

Yes — both as part of our professional packing service and as standalone sales. We sell double-wall cardboard boxes from KES 500, bubble wrap rolls, stretch wrap, foam sheets, wardrobe boxes, and 80-litre heavy-duty plastic crates at KES 4,500 each. If you opt for our full packing service, all materials are included in the packing price. Materials can also be delivered to your address if you prefer to pack yourself. Call 0747 500 505 to order.

FAQ 8: Can you move a piano or other large specialty items?

Yes. We have specialist equipment and trained personnel for grand pianos, upright pianos, digital pianos, pool tables, large safes, commercial gym equipment, industrial machinery, fine art, and antique furniture. These items attract a specialist handling fee, which is quoted separately and transparently. Please declare all specialty items during your pre-move survey so we can allocate the right equipment, personnel, and vehicle configuration.

FAQ 9: How long does a typical house move take in Nairobi?

Approximate move durations (excluding packing, which adds 2–6 hours depending on volume): bedsitter or 1-bedroom: 3–5 hours; 2-bedroom: 5–8 hours; 3-bedroom: 6–10 hours; 4+ bedroom: 8–12 hours or more. Long-distance moves add driving time. These are estimates — your exact timeline depends on volume, floor level, distance, and how well-prepared your items are on moving day. We provide a realistic time estimate during your pre-move survey.

FAQ 10: Do you work on weekends and public holidays?

Yes. We operate 7 days a week, 365 days a year. Business hours are Monday to Saturday, 7:00am–8:00pm, and Sunday, 9:00am–5:00pm. Weekend and public holiday moves are especially popular for corporate clients. A small weekend or public holiday premium may apply — this will always be stated clearly in your written quotation.

FAQ 11: What areas of Nairobi do you serve?

We serve every estate and suburb across Nairobi, including: Karen, Westlands, Kilimani, Kileleshwa, Lavington, Runda, Muthaiga, Gigiri, Rosslyn, Spring Valley, Parklands, Upper Hill, South C, South B, Langata, Rongai, Eastleigh, Embakasi, Kasarani, Roysambu, Ruaka, Dagoretti, Loresho, Ridgeways, Kitisuru, Hurlingham, Nairobi CBD, and all surrounding areas including Ruiru, Juja, Thika, Ngong, Athi River, Kitengela, and Kikuyu. If your area is not listed, call us — we almost certainly cover it.

FAQ 12: Can you handle long-distance moves across Kenya and internationally?

Yes. We move to all 47 counties across Kenya and handle international relocations across East Africa, including Uganda, Tanzania, Rwanda, and Ethiopia. Our long-distance trucks are GPS-tracked, regularly serviced, and staffed by experienced long-haul drivers. For international moves, we assist with customs documentation and cross-border procedures. Contact us for a route-specific quote.

FAQ 13: How secure is your Nairobi storage facility?

Our storage facilities feature: 24/7 CCTV surveillance with 30-day recorded footage; 24/7 manned security guards; individually padlocked storage units; strict restricted access for authorised personnel only; fire detection and suppression systems; moisture, humidity, and pest control; and periodic inspection reports. Your belongings are maintained in a clean, dry, and secure environment at all times.

FAQ 14: Can I access my stored items whenever I want?

Clients may access their storage units during business hours (Monday–Saturday, 8:00am–6:00pm) with at least 2 hours of prior notice. Emergency access outside business hours can be arranged for an additional fee. Prior scheduling is required to maintain the security and integrity of all clients' stored items. We do not allow unscheduled walk-in access.

FAQ 15: Do you disassemble and reassemble furniture as part of the service?

Yes — furniture disassembly (wardrobes, beds, dining tables, TV stands, shelving units, and all flat-pack furniture) and reassembly at the destination is included as standard in our full moving service at no extra charge. We carry all necessary tools and fittings, keep records of all hardware removed, and reassemble everything exactly as it was — or as you prefer it in your new space.

FAQ 16: What do you do with items I no longer want to move?

We offer a separate junk removal and responsible disposal service for items you no longer need — old mattresses, broken furniture, obsolete office equipment, and general waste. This is charged separately from the main move. We can also connect you with reputable secondhand furniture buyers or charitable organisations if your unwanted items are in good, usable condition.

FAQ 17: What happens if your truck breaks down during my long-distance move?

All our vehicles are on a regular, documented servicing schedule to minimise breakdown risk. In the rare event of a mechanical issue on the road, our fleet management team immediately dispatches a replacement vehicle or arranges alternative transport. Your goods remain covered by insurance throughout any delay, and our team will communicate with you proactively and transparently at all times. In over 10 years of operation, we have never abandoned a client's belongings on the roadside.

FAQ 18: Do you offer same-day or last-minute moves?

Yes — subject to vehicle and crew availability. For the best chance of securing same-day service, call us before 10:00am on the day you need to move. A small urgency premium may apply. We are one of the very few professional movers in Nairobi who genuinely try to accommodate urgent situations rather than turning clients away. Call 0747 500 505 and we will tell you immediately what we can do.

FAQ 19: Do you move plants and pets?

We do not transport live animals — pets should travel with their owner or via a specialist pet transport service. We are happy to transport potted plants, securing them carefully in the truck to minimise movement and damage. Very tall or extremely fragile plants may require special crating — our team will advise during the pre-move survey. For international pet relocation, we can recommend specialist services.

FAQ 20: How do I get a free quote from Dial and Move Kenya?

Getting a free, no-obligation quote is quick and straightforward. You can: (1) Call or WhatsApp 0747 500 505 or 0729 588 291 and describe your move to our team; (2) Email [email protected] or [email protected] with your move details (property size, origin, destination, preferred dates); or (3) Visit www.dialamover.co.ke and complete our online quote request form. We respond to all enquiries within 30 minutes during working hours. For large or complex moves, we arrange a free on-site or video survey to produce the most accurate quote possible.

Book Dial and Move Kenya Today — Kenya's Most Trusted Movers

You have done the research. You have compared your options. Now it is time to make the call that thousands of Kenyans make every year — the call to a moving company that will show up on time, handle your belongings with genuine care, charge you exactly what they quoted, and deliver you a stress-free moving experience from start to finish.

Whether you are moving next week or next month, whether you need to move a bedsitter or a corporate headquarters, whether your destination is down the road or across the country — Dial and Move Kenya is ready.

📞 CONTACT DIAL AND MOVE KENYA

Phone & WhatsApp: 📱 0747 500 505 📱 0729 588 291

Email: ✉️ [email protected] ✉️ [email protected]

Website: 🌐 www.dialamover.co.ke 🌐 www.affordablemovers.co.ke

Operating Hours: 🕖 Monday – Saturday: 7:00 AM – 8:00 PM 🕘 Sunday: 9:00 AM – 5:00 PM

Dial and Move Kenya — Because every move deserves to be a great one.

Dial and Move Kenya | Affordable, Realiable Moving and Storage Services 0747500505

Affordable Moving and Storage Solutions Nairobi, Kenya

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